Terms of service

Brauwn Clothing ("Brauwn," "we," "us," or "our") operates the website and online store (the "Site") and sells made‑to‑order apparel and accessories (the "Products"). These Terms of Service (the "Terms") govern your access to and use of the Site and any purchase from us. By visiting the Site, creating an account, or purchasing, you agree to be bound by these Terms and by our Privacy Policy and Return & Replacement Policy, incorporated by reference. If you do not agree, do not use the Site.

Consumer notice: Nothing in these Terms is intended to waive rights that cannot be waived under applicable consumer protection laws. If any part conflicts with those laws, that part will not apply to you.

1) Eligibility and Account

  • You must be at least the age of majority in your state or province (typically 18) to purchase. If you are under the age of majority, you may use the Site only with the involvement of a parent or guardian.

  • You agree to provide current, complete, and accurate information for all purchases and when creating an account, and to promptly update your information (email, shipping address, payment method) as needed.

  • You are responsible for safeguarding your account credentials and for all activity under your account.

2) Changes to Terms and the Site

  • We may update these Terms and the Site at any time, in our discretion. The “Last updated” date at the top of this page reflects the most recent changes. Your continued use after changes constitutes acceptance. If we make material changes, we will post an update on the Site and/or notify you by email where appropriate.

  • We may modify, suspend, or discontinue the Site (in whole or in part) without liability, including by changing product offerings, prices, or features.

3) Orders, Acceptance, and Cancellation

  • Your order is an offer to buy. We may accept or reject any order for any lawful reason, including suspected fraud, payment issues, product unavailability, or errors.

  • If we cancel all or part of an order after you have been charged, we will issue a credit or store credit (see §6) for the canceled portion.

  • We reserve the right to limit quantities per person, per household, or per order and to refuse service to anyone for lawful reasons.

  • Once production has started (our Products are made‑to‑order), orders generally cannot be changed or canceled. See §6 and our Return & Replacement Policy for issue resolution.

4) Pricing, Availability, and Errors

  • All prices are shown in U.S. dollars unless stated otherwise and are subject to change without notice.

  • We attempt to describe Products and pricing accurately. However, we may occasionally make typographical, pricing, or availability errors. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel orders arising from such errors. If a pricing error is discovered after your order is placed and charged and we cancel, we will issue a credit or store credit for the affected amount.

5) Shipping, Delivery, and Risk of Loss

  • Processing/fulfillment times are posted on the Site (typically 2–5 business days before shipment, as Products are made‑to‑order). Estimated delivery windows (e.g., 3–7 business days in the U.S.) begin after the order leaves the facility.

  • Shipping rates are displayed at checkout (or are free above a posted threshold, if offered). We do not guarantee delivery dates and are not responsible for carrier delays or events outside our control (see §15, Force Majeure).

  • Risk of loss and title transfer to you upon delivery by the carrier to the address you provided. Packages marked Delivered by the carrier are considered delivered. For loss/theft after delivery, please file a carrier or insurance claim.

  • If an order is returned or undeliverable due to an incorrect or incomplete address entered at checkout, you are responsible for reshipment postage and any related fees.

6) Returns, Replacements, and Store Credit (Defects Only)

  • Because each Product is made‑to‑order, all sales are final. We do not accept returns or exchanges for size, fit, or change of mind.

  • If your item arrives damaged, defective, or misprinted, we will make it right with a free replacement. If a like‑for‑like replacement is unavailable (e.g., discontinued color/size), we may issue store credit (digital gift card) for the amount paid for the affected item(s), including standard shipping and applicable tax. No cash refunds.

  • To request help, contact us within 14 days of delivery and include your order number, photos of the issue (full item and close‑ups), and a photo of the packing slip or label. Do not return items without written approval. In the rare case we request a return for inspection, we will provide a prepaid return label.

  • Full details are in our Return & Replacement Policy, which forms part of these Terms.

7) Product Information; Colors and Sizing

  • We try to display Product colors, images, and mockups accurately, but cannot guarantee that your device’s display will render colors exactly. Minor variations in color, print position, or scale inherent to the print‑on‑demand process are not defects.

  • Size charts are provided for guidance; please review measurements carefully before purchase. Because Products are made‑to‑order, we cannot accept size exchanges.

8) Promotions, Discount Codes, Gift Cards, and Store Credit

  • Promotions and discount codes are single‑use, non‑transferable, and may not be combined unless stated. We may modify or cancel promotions at any time.

  • Gift cards and store credit (digital gift cards) are redeemable only on the Site, are not reloadable, and are not redeemable for cash except where required by law. Treat them like cash; we are not responsible for lost or stolen codes. Unless prohibited by law, gift cards and store credit do not expire and do not incur fees.

9) User Content, Reviews, and Feedback

  • If you submit reviews, photos, comments, or other content ("User Content"), you represent that you own or control the rights to that content and that it does not infringe others’ rights or violate any law.

  • You grant Brauwn a worldwide, royalty‑free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from your User Content in any media for marketing, advertising, and operational purposes.

  • We may remove or refuse any User Content at our discretion.

10) Prohibited Uses

You agree not to use the Site or Products for any unlawful purpose or to:

  • Violate any law or regulation; infringe intellectual property or privacy rights;

  • Transmit viruses or malicious code; attempt to gain unauthorized access to systems;

  • Harass, abuse, defame, or discriminate against others;

  • Scrape, mine, or collect data beyond standard usage; or

  • Interfere with the security or operation of the Site.

11) Third‑Party Services and Links

  • The Site may integrate or link to third‑party services (e.g., print/fulfillment partners, payment processors, analytics, social media). We are not responsible for third‑party content, terms, or privacy practices. Your use of third‑party services is governed by their separate terms.

12) Intellectual Property

  • All content on the Site—including our brand names, unregistered trademarks, logos, product designs, graphics, text, photos, videos, and software—is owned by or licensed to Brauwn and protected by U.S. and international laws. You may not use, copy, modify, publish, distribute, or create derivative works from our content without our prior written permission, except as permitted by law.

  • Nothing on the Site grants any license or right to use our intellectual property, whether by estoppel, implication, or otherwise, without express written permission. All rights are reserved.

12.1) AI‑Assisted Content; Licenses

  • Some content (including images and mockups) may be created with the assistance of generative AI tools. To the extent any part of such content is protectable by law, Brauwn owns the human‑authored elements and the compilation/selection/arrangement on the Site. For elements that are not protectable, Brauwn asserts contractual and database/compilation rights and/or uses such elements under valid licenses from the relevant tool or provider.

  • Regardless of protectability, you agree not to reproduce, scrape, bulk‑download, redistribute, or commercially exploit any Site content without our written permission, and you agree not to remove any proprietary notices.

12.2) Notice & Takedown (DMCA)

  • If you believe content on the Site infringes your copyright, please send a notice to our designated agent at support@brauwn.com with: (1) identification of the copyrighted work; (2) identification of the material claimed to be infringing and its location; (3) your contact information; (4) a statement of good‑faith belief that use is not authorized; (5) a statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act; and (6) your physical or electronic signature. We will respond promptly in accordance with the DMCA and applicable law.

13) Electronic Communications; SMS and Email Marketing

  • By providing your email or phone number, you consent to receive transactional communications related to your orders. With your consent, you may also receive marketing messages. You can opt out of marketing emails via the unsubscribe link, and opt out of SMS marketing by texting STOP (reply HELP for help). Message and data rates may apply. Consent is not a condition of purchase.

  • We provide certain disclosures and agreements electronically; you consent to receive such communications in electronic form.

14) Disclaimer of Warranties

  • THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE, OR THAT DEFECTS WILL BE CORRECTED.

15) Limitation of Liability; Force Majeure

  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRAUWN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) AT ISSUE IN THE 12 MONTHS PRECEDING THE CLAIM.

  • We are not responsible for any failure or delay due to causes beyond our reasonable control, including acts of God, labor disputes, supply chain disruptions, pandemics, war, government action, utility or communications outages, or carrier delays ("Force Majeure").

16) Indemnification

You agree to indemnify, defend, and hold harmless Brauwn and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your User Content, or your misuse of the Site or Products.

17) Governing Law; Dispute Resolution; Arbitration; Class‑Action Waiver

  • These Terms and any dispute will be governed by the laws of the State of Illinois, without regard to conflict‑of‑law rules.

  • Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Products that cannot be resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in Illinois (or via remote/virtual hearing by agreement). Judgment on the award may be entered in any court of competent jurisdiction.

  • Class‑Action/Jury Waiver. YOU AND BRAUWN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

  • You may opt out of arbitration within 30 days of your first purchase by emailing us with your full name, billing address, and a clear statement that you wish to opt out of arbitration.

18) Severability; Assignment; Waiver; Entire Agreement

  • If any provision of these Terms is held unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.

  • You may not assign any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

  • Our failure to enforce any right or provision is not a waiver of such right or provision.

  • These Terms, together with any policies referenced herein (including our Privacy Policy and Return & Replacement Policy), constitute the entire agreement between you and Brauwn regarding the Site and Products and supersede any prior or contemporaneous agreements.

19) Contact Us

Questions about these Terms should be sent to: brauwnclothing@gmail.com (or the contact email shown on the Site). You may also write to us at our posted mailing address.

Last updated: August 24, 2025