Refund policy

Brauwn Clothing — Returns & Replacements
Last updated: August 24, 2025

All items are made to order, so all sales are final. We do not accept returns or exchanges for size, fit, or change of mind.

If your item arrives damaged, defective, or misprinted, we will make it right with a free replacement.
If a like-for-like replacement isn’t available (e.g., discontinued color/size), we’ll issue store credit (digital gift card) for the amount paid for the affected item(s) including standard shipping and tax where applicable. No cash refunds.

How to request help

Contact brauwnclothing@gmail.com within 14 days of delivery with:

• Order number

• Photos of the full item + close-ups of the issue

• Photo of the packing slip or shipping label

Not covered

• Wrong size/fit, change of mind, or color preference

• Minor color/placement variation inherent to printing

• Wear/tear or damage from washing/misuse

• Address errors entered at checkout

• Packages marked Delivered by the carrier (please file a carrier claim)

Lost in transit

If tracking shows no movement for 10+ days (U.S.), contact us—we’ll investigate and may send a replacement.